Customer Service Representative – Client Services Team
Location: Blackburn (Office-Based)
Hours: Full-time, 37.5 hrs/week Monday to Friday

Are you a natural communicator who enjoys helping people and making a difference? We’re looking for a Customer Service Representative to join a busy, people-focused team in Blackburn. You’ll be the first point of contact for clients and a key part of their journey, guiding them with empathy, clarity, and confidence.

What you’ll do:

• Handle calls and emails, providing professional, friendly, and supportive guidance to clients.
• Guide clients through processes, ensuring they feel informed and supported at every stage.
• Keep cases moving forward by updating systems accurately and maintaining clear records.
• Balance quality and performance, working towards team targets while maintaining excellent service standards.

What we’re looking for:

• Excellent communication skills with a warm, approachable, professional manner.
• Confidence managing multiple tasks and conversations in a fast-paced environment.
• Calm, positive attitude when handling queries or challenging situations.
• Strong attention to detail and organisational skills.
• Willingness to learn, adapt, and grow within a supportive team.
• Previous customer service experience is a bonus but not essential.

Why this role is great:

• Gain hands-on experience in a client-facing, professional environment.
• Develop valuable skills with real responsibility and support.
• Clear opportunities for progression within a growing team.
• Be part of a friendly, collaborative, and fast-paced workplace.

If you’re proactive, empathetic, and ready to take on a rewarding client-facing role, we’d love to hear from you!

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