Customer Claims Handler – Blackburn

We are recruiting on behalf of a leading solicitor’s firm in Blackburn, who are looking for Customer Claims Handlers to join their growing claims processing team. This is a fantastic opportunity to work in a busy, professional environment and play a key role in helping customers resolve financial claims and consumer issues.

The role:

• Handling inbound and outbound customer calls and support requests
• Maintaining accurate customer records in their CRM system
• Escalating inquiries to the appropriate team when necessary
• Acting as the main point of contact for customers in arrears
• Understanding customer needs and circumstances to provide tailored solutions
• Demonstrating a ‘customer first’ approach on every interaction
• Problem-solving to achieve the best outcomes for customers

Skills & experience required:

• Experience handling phone calls (2 years desirable but not essential)
• Strong verbal and written communication skills
• Basic administrative skills for updating files and systems
• Confidence and resilience to manage challenging conversations
• Experience in finance, claims, or legal sectors is a bonus, but not essential
• Well-organised, detail-oriented, and a team player

Details & benefits:

• Full-time: Monday to Friday, 9:00 – 17:30, Blackburn office
• Starting salary: £24,000
• 23 days paid holiday + bank holidays (increasing with service)
• Birthday off work – take an extra day around your birthday
• Employee Assistance Programme
• Private health care
• Pension contributions
• Staff suggestion scheme
• Referral scheme
• Company social events
• Paid volunteering – 1 day per year to support a charity of your choice

Apply now – interviews are taking place immediately, and start dates are ASAP!

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